Cancellation policy
Memberships / Subscriptions
When you purchase the CamWood Elite Membership, you will be charged based on the subscription plan and billing frequency you select at checkout.
Free 30-day trial (bat packages). When a CamWood Elite Membership is included free with a bat package, your free 30 days begin the day your bats are delivered — not the day you order. App access unlocks immediately after purchase, so any training you do before your bats arrive is bonus time and does not count against your free 30 days. You will not be charged during the free period. After your free 30 days, the membership renews at $97/month unless you cancel.
Your payment details are stored securely, and charges will occur automatically for each billing period unless the membership is paid in advance.
The CamWood Elite Membership automatically renews at the end of each billing period. If you do not wish to continue, you must cancel the membership before your next billing date.
You may cancel or change your subscription at any time. A link to manage your subscription is included in your order confirmation emails, you may manage your membership directly in the CamWood app, or text us at 828.558.7015.
Cancellation & Refund Policy for Memberships / Subscriptions
You may cancel your membership at any time prior to your next billing date — in the CamWood app, through your account, or by text at 828.558.7015. If you cancel during a free trial, you will never be charged.
Because membership benefits (including access to resources, services, rewards points and member-only features) are made available as soon as your membership begins, refunds will not be allowed once a renewal payment has been processed.
Custom Bat Orders – Cancellation & Refund Policy
Custom bat orders are made specifically to customer-selected specifications and enter production shortly after an order is placed.
Once a custom bat order has entered production, the order cannot be edited, canceled, or refunded, as materials and labor are immediately allocated to the custom build.
If a cancellation request is submitted before production has started, we will review the request and, if approved, issue a refund minus any applicable processing or customization fees.
Customers will be notified once their custom bat order has entered production.
Custom Apparel Orders – Cancellation & Refund Policy
Custom apparel orders are made specifically to customer-selected specifications and enter production shortly after an order is placed.
Once a custom apparel order has entered production, the order cannot be edited, canceled, or refunded, as materials and labor are immediately allocated to the custom build.
If a cancellation request is submitted before production has started, we will review the request and, if approved, issue a refund minus any applicable processing or customization fees.